Question 1

Why is it that you ask your customers to leave a message rather than just answering the telephone?

Accepted Answer

It is because we get way too many robocalls on a daily basis- something all of us have to endure.  When available, we do monitor our phone calls, however.

Question 2

What is the difference between white bronze and silicon bronze?

Accepted Answer

White bronze is a metal alloy made of of a combination of copper, nickel, and zinc.  It looks very much like silver but does not tarnish the way silver does.  It requires only minimal upkeep by using a polishing cloth as needed, which is not often at all.  Silicon bronze is over 90% copper with silicon and trace metals added.  To keep its warm luster it needs to be polished with a polishing cloth every two weeks or so.  Otherwise the patina will naturally darken over time.

Question 3

What is your return policy?

Accepted Answer

We have a 14 day money back guarantee beginning from the date the item was received by the customer because we are a small company with limited resources.  We only keep a limited number of items in stock.  We have never had a customer return any of our items, but if you are not happy with your purchase kindly give us a phone call to let us know why you are returning the item. After we receive the item in its original condition, we will send you a reimbursement check not exceeding the amount we spent to send it to you.

Question 4

What kind of belt do I need to use?

Accepted Answer

It is best to use a custom made belt that uses snaps or chicago screws to open as shown below.  Usually a belt purchased from a department store cannot be used as the buckle cannot be removed.  Contact a leather shop in your area to give you more infomation on what they can do for you. This is an example of a belt using snaps.

Question 5

What does a classic Ranger Buckle Set Belt look like?

Accepted Answer

Shown in this picture is a 1 1/4 inch wide belt towards the back with a 3/4 inch belt in the front, both attached for that classic look.  A 1 1/2 inch wide belt in the back can be designed with a 1 inch belt in front can be designed as well for those who prefer a larger belt.  Another option (not shown) is have the belt designed to taper down from a 1 1/4 inch to 3/4 inch in front or likewise 1 1/2 inch wide belt tapered down to 1 inch in front.

Question 6

What does the backside of a buckle look like?

Accepted Answer

Please refer to this photo.

FAQ